Privacy policy
Shipping Policy – Leela Store
At Leela Store (leelastore.com), we aim to provide a smooth and reliable delivery experience for all our customers. This Shipping Policy explains our delivery timelines, charges, and procedures so you know exactly what to expect when shopping with us.
1. Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Methods & Delivery Time
We partner with trusted courier services to ensure timely and safe delivery.
- Standard Shipping: 4–7 business days (within India)
- Express Shipping: 2–4 business days (available in select locations)
3. Shipping Charges
- Free standard shipping on all prepaid orders. Free standard shipping on orders above ₹1,999. For orders below ₹1,999, a flat ₹49 shipping fee applies. Express shipping rates are calculated at checkout. A ₹99 fee applies to COD orders.
Once your order is shipped, you will receive a tracking number via email/SMS so you can monitor your delivery status in real time.
5. International Shipping
Currently, we ship only within India. We do not offer international shipping at this time.
6. Undeliverable Packages
If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply.
7. Damaged or Lost Packages
We take great care in packing your order, but if your package arrives damaged or is lost in transit:
- Contact us within 48 hours of delivery for assistance.
- We will work with the courier to resolve the issue or arrange a replacement/refund.
8. Contact Us
For questions about shipping or delivery, you can reach us at:
Email: info@lelaa.co
Phone: (+91) 8222905892